We think that distinction matters quite a bit. With a new implementation, we start with an empty environment. With a switch, we start with (years of) decisions, data, processes and integrations. That calls for a different kind of expertise.
You need to be able to read what's there, understand why it was built, see what still adds value and, above all, not jump straight into a new project just because that happens to be easier for the supplier. Sometimes there's a lot to do. Sometimes there's surprisingly little to do, beyond delivering good, decent, and seriously fast support.
You can see how we keep helping you grow from there in the 360 Customer Journey.