Odoo support, the 360 way
Support at 360 ERP is more than first aid for Odoo. You get a team that keeps your environment running, makes it smarter, and helps it scale with your business.
So yes, we fix issues. Fast, with short lines of communication. But that's not where it stops. You also get access to our own 360 modules, MaatjeAI, and the expertise of our Odoo Gurus to keep improving your processes and environment.
Support rule 1
We don't send you from desk to desk. The right expert picks it up.
Support rule 2
An annoying field glitch is a different story to a warehouse at a standstill.
Support rule 3
Our Odoo Gurus genuinely understand what's happening under the bonnet.
Support rule 4
We don't just solve it. Wherever we can, we also share what happened, and why.
A bug in a system sounds small. Until orders stop coming through, invoices get stuck, a warehouse grinds to a halt, colleagues start inventing creative Excel workarounds, or an integration decides today's a good day to just stop working.
The more central Odoo is to your organisation, the more good support matters. At that point, you don't want a helpdesk that's mainly good at creating tickets. You want someone who understands what's happening, how big the impact is, and where to look. That's what our Odoo Gurus are for.
“We don’t turn Odoo into a Swiss Army knife...
...we make sure it does what it’s good at, and works seamlessly with the rest.”
“Instead of a solution taking two days...
...the experts at 360 ERP solve it in two hours.”
“Maatje quietly takes care of the boring work in Odoo.”
“This is AI that actually takes tasks off your hands.”
Through the support portal, you let us know what's happening and how much impact it's having. The more useful context, the faster we can dive into the issue.
Through the support portal, you let us know what's happening and how much impact it's having. The more useful context, the faster we can dive into the issue.
Solving a problem matters. Making sure the same problem doesn't come back next month is more interesting to us. That's why you don't just get access to a support team with us, but to everything we've built around Odoo to help your business run better.
We're not big fans of packages that make you study a comparison matrix just to work out what help you actually get. That's why you get one clear agreement with us, covering ongoing support and improvement for your Odoo environment.
€150,-/month
Running on Odoo Online? That's fine. You don't have to sign up for our fixed support package. Although, admittedly, that is our favourite way of working together.
With Odoo Online, you can also simply become a client and call in our Odoo Gurus whenever something comes up, you get stuck, or you just need someone who knows where to look. That way, you keep the freedom of Odoo Online, with 360 ERP on hand whenever things get more complex.
Support keeps your current Odoo environment running, but Odoo itself doesn't stand still either. That's why we like to take the step to a new Odoo version together on a regular basis. From Odoo 18 to Odoo 20, say. That way, you keep benefiting from new functionality, improvements, and an environment that stays technically up to date.
Good to know: an upgrade isn't covered by your fixed support agreement, but we do see it as a natural part of a healthy Odoo environment. Added bonus: this is where our love of standard really pays off. The less unnecessary customisation you're carrying around, the smoother, faster and more efficient the move to a new version usually is.
An annoying field glitch is a different story to a process grinding to a halt. That’s why we determine priority based on impact and urgency. The things that hit your operation hardest, we naturally tackle as a top priority.
Impact
Urgency
System wide
Affects entire business unit or department.
Multiple users
Affects a number of users.
Single user
Affect only a single person.
High
Can no longer perform primary work functions until resolved.
Medium
Work functions impaired until resolved, workaround in place.
Low
Inconvenient until resolved.
* Based on agreed availability, and only if reported via our emergency phone number.
E-commerce & Retail · Stoov
Stoov scales with Odoo, Shopify flows, payment reconciliation and a back end that doesn’t overheat when the front end is running hot.
“If something can’t be done or simply isn’t smart, they just tell us.”
E-commerce & Retail · Lampgigant
Magento, Akeneo, warehouses, payments, marketplaces, BigQuery and Power BI. Odoo keeps it all together, without the integration spaghetti.
“I feel like we’re in control.”
Any other industry · FRUIT OP JE WERK
FRUIT OP JE WERK focuses on delivering fresh fruit to workplaces across the Netherlands. 360 ERP makes sure Odoo keeps moving with them.
“We’re busy with apples and pears, the 360 ERP team are our IT experts.”
Managed Odoo & Support
These companies switched because Odoo had become too important for slow ticket ping-pong, vague answers and support layers nobody enjoys.
“The best benefit is that you are connected directly with experts.”
Ready to go?
Whether we built your Odoo environment or someone else did: if it's important enough to run your business on, it's important enough to support properly.
No available slots this month.
Still have a question?Get in touch!No, we can also take over support for existing Odoo environments. Before we do, we do want to understand what's there: configuration, customisations, integrations, version, and any technical legacy. We'd rather take on responsibility with our eyes open.
Still have a question?Get in touch!